Desmond Adongo
AI Consultant · UW System Regent · Interactive Web Management
I bridge technology and people — whether that's helping small businesses harness AI to work smarter, shaping higher education policy for 160,000+ students across Wisconsin, or building systems that actually solve problems. Born in Ghana, driven by the belief that technology should leave the world better than we found it.
Experience
- Conduct discovery sessions with clients to analyze workflows and identify opportunities for AI-driven efficiencies
- Translate business needs into practical AI use cases across content creation, customer support, scheduling, and task automation
- Guide clients through AI adoption from needs analysis and tool selection to implementation and integration
- Document processes and use cases to support consistent service delivery
- Appointed by the Governor to an 18-member governing body overseeing policy and strategy for Wisconsin's higher education system
- Participate in monthly board and committee sessions evaluating policies on tuition, academic programs, and institutional governance
- Provide fiduciary oversight for multi-million dollar operating and capital budgets
- Participate in hiring and evaluation of system-level executives including UW System President and Chancellors
- Represent Board interests to legislators, government officials, and business leaders
- Analyzed 200+ service desk tickets and virtual agent logs to identify pain points and enhance bot responses
- Drafted and refined 50+ chatbot messages based on staff and user feedback
- Configured Jira Service Management with Atlassian Intelligence, creating AI intents and automation flows
- Built automation workflows expanding 50+ AI intent coverage and reducing manual escalations
- Orchestrated ethnographic study across 20+ field sites using ArcGIS Survey123 for geospatial data collection
- Designed data collection framework with 25 targeted interview questions
- Conducted and transcribed 60+ interviews, applying qualitative coding to synthesize findings
- Standardized L&D policies impacting 200+ employees, improving consistency and compliance
- Redesigned sales and communications enablement for 300+ agents
- Built 25+ learning programs using ADDIE and Backward Design methodologies
- Implemented automated learner-feedback collection using Power Automate, Forms, Outlook, and Excel
- Managed satellite contact center training partnership supporting 50+ virtual sessions
Education
Bachelor of Science in Interactive Web Management
University of Wisconsin Oshkosh
Skills
→ AI & Automation
→ Programming & Data
→ Product & Systems
→ Platforms
→ IT & Infrastructure
→ Certifications
Projects
ITSM Virtual Agent Modernization
Designed AI intents and automation flows for Jira Service Management. Achieved 82% resolution rate, 55% AI-resolved, and 5.0 CSAT over first 4 months in production.
Self-Hosted Homelab Infrastructure
Built virtualized environment using Proxmox and Docker with 6 VMs and 6 containers. Automated workflows with n8n and implemented secure remote access via Cloudflare tunneling.
AI Workflow Automation for Small Businesses
Conducted discovery sessions and mapped workflows to deliver AI solutions for content creation, customer support, and task automation with full implementation documentation.
Healthcare Data Regression Modeling
Developed predictive regression model analyzing healthcare operational metrics using feature selection techniques to isolate high-impact variables.